Privacy Policy

This statement explains the privacy and the data protection practices which apply to www.scriven.co.uk as provided by Scriven & Co., Auctioneers, Surveyors, Valuers and Estate Agents Ltd., trading as Scriven & Co., Chartered Valuation Surveyors and Estate Agents.

Our aim is to safeguard our users' privacy whilst providing a personalised and valuable service. Collecting personal information is necessary if we are to satisfy the expectations and requirements of our users, e.g. by communicating with them and providing an interactive service. We appreciate that you do not want the personal information you provide to us distributed indiscriminately and here we explain what information we collect, what we do with it and what controls you have.

Data Controller

Scriven & Co., Auctioneers, Surveyors, Valuers and Estate Agents Ltd., trading as Scriven & Co., Chartered Valuation Surveyors and Estate Agents.

Personal information we collect and how it’s used

Any personal information such as name, postal address, telephone number, and email address supplied via this website & completing our website’s forms will only be used to provide a requested service and will not be disclosed to any other third party without your prior permission or unless we are required to do so by law. We may contact you in response to your enquiry, to offer requested services or to provide you with property information that you have requested. We do not keep your data for any longer than is necessary.

Any non-personal information such as IP address, pages accessed, and files downloaded will only be used to determine how many individuals use our site, how many people visit on a regular basis, which pages are most popular, and which pages are least popular. This information doesn’t tell us anything about who you are or where you live, it is simply used to enable us to monitor and improve our service. This is done by way of cookies on our website and the use of analytical services such as Google Analytics. To find out more please visit our cookies policy.

Securing your personal information

At Scriven & Co., Auctioneers, Surveyors, Valuers and Estate Agents Ltd., trading as Scriven & Co., Chartered Valuation Surveyors and Estate Agents we are committed to protecting your privacy, we follow strict security procedures to ensure that your personal information is not damaged, destroyed, or disclosed to a third party without your permission, and to prevent unauthorised access. The servers that store your information are kept up to date and secured with appropriate firewalls/virus protection and have restricted access.

Any personal information such as name, postal address, telephone number, and email address will only be used to provide a requested service and will not be disclosed to any other third party without your prior permission, unless listed below or unless we are required to do so by law.

Applicant/Tenant: We will hold your data to provide estate agency/letting services and may share your data with associated services such as conveyancing, financial services right to rent checks and referencing organisations, as well as providing your name to our vendor/landlord when arranging a viewing.

When you have asked us for a valuation we may share your data with property professionals such as solicitors, financial advisors, surveyors, contractors, other agents along with general property marketing. We may also use 3rd party software to provide these services.

As a vendor/landlord we may share you data with other property professionals including other members of our estate agency group Team Association, solicitors, EPC providers, Money Laundering referencing agencies, Team Property Services and Property Information Exchange, financial advisors, surveyors, contractors, Deposit Protection service, referencing organisations, other agents involved in a sales chain, applicants viewing the property, general marketing, post sale updates and Christmas cards. We may also use 3rd party software to provide these services.

As a buyer we may share your data with other property professionals including other members of our estate agency group Team Association, solicitors, Money Laundering referencing agencies, Team Property Services and Property Information Exchange, financial advisors, surveyors, contractors, other agents involved in a sales chain, the vendor of the property you are buying, general marketing, post sale updates and Christmas cards.

We may also use 3rd party software to provide these services. As a mortgage/insurance customer we may share your data with other property professionals including other members of our estate agency group Team Association, solicitors, Money Laundering referencing agencies, Team Property Services and Property Information Exchange, financial advisors, surveyors, contractors, other agents involved in a sales chain, general marketing, post sale updates and Christmas cards. Also with Lenders/insurance companies and with our compliance network.

External links

This website may contain links to third party sites that we have no control over, if you visit those sites you should check you are happy with their own privacy policies and terms of use before providing any personal information. In addition, if you linked to our website from a third party, we cannot be responsible for the privacy policies and practices of that third party site.

Your acceptance

By using this website, you consent to the collection and use of information by Scriven & Co., Auctioneers, Surveyors, Valuers and Estate Agents Ltd., trading as Scriven & Co., Chartered Valuation Surveyors and Estate Agents in accordance with our privacy policy. If you do not agree to this policy, please do not continue to use our site. You have the right to withdraw your consent to us using your data and to request that we delete it. To do this, please contact us

Your rights to your personal information

As a user you have the following rights -

• A right to be informed about our collection and use of personal information
• A right to access your personal information
• A right to correct your personal information
• A right to ask us to delete your personal information unless we are obliged to retain it for other legal reasons
• A right to restrict or object to the processing or use of your personal information
• A right to report to a supervisory authority about the use of your personal information.

Accessing your data & complaints

If you would like to review or revise information you have previously provided to us online, or you have any questions relating to this Privacy Policy, you may do so via our contact us page. We will address your concerns and attempt to solve any problem to your satisfaction. Data You have a right to ask for a copy of any personal information we hold on you free of charge. Please contact us to make a request at 0121 422 4011 or by email quinton@scriven.co.uk. A data subject may make a Subject Access Request (SAR) at any time to find out more about the personal data we hold about them. We will normally respond to a SAR within one month of receipt, or two months for complex and/or numerous requests, without delay. We will inform the data subject of the need for the extension, if appropriate. You also have the right to lodge a complaint with the Information Commissioner’s Office. For further information about your rights, please contact the Information Commissioner’s Office, or your local Citizens Advice Bureau.

Applicability

This Policy applies only to your use of this website. The website may contain links to other websites. Please note that we have no control over how your data is collected, stored, or used by other websites and we advise you to check the policies of any such websites before providing any data to them.

QC 113d Section 27

Data Protection

Click here to view our Data Protection Policy